Refund policy
Return & Refund Policy - At Kistay.shop, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility- To be eligible for a return, your item must:
Be returned within [7 DAYS] of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, and proof of purchase.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Return Timeframe-
You may request a return within 7 days of receiving your order by contacting us at debbarmasagar838@gmail.com.
Refund Process-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 working business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Exchanges-
We only replace items that are defective, damaged, or received incorrectly. To request an exchange, contact us at debbarmasagar838@gmail.com.
Damaged or Defective Items-
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Photos of the damaged product
Photos of the package
We'll review your request and arrange a replacement or refund if eligible.
Non-Returnable Items-
The following items cannot be returned:
Products damaged due to misuse or improper handling.
Items without original packaging or proof of purchase.
Personal care or hygiene products that have been opened or used.
Gift cards or digital products (if applicable).
Return Shipping Costs-
If the return is due to a damaged, defective, or incorrect item, Kistay.shop will cover the return shipping cost.
For all other eligible returns, the customer is responsible for the return shipping charges unless stated otherwise.
Contact Us-
If you have any questions about our Return & Refund Policy, please contact us at:
Email: debbarmasagar838@gmail.com
Business Hours: 3PM - 9PM